New SuiteApp Can Help NetSuite Customers Increase Productivity And Boost Customer Service By Managing Contacts Via Mobile Phone
San Francisco, May 12, 2011 – First Hosted Ltd, a United Kingdom-based partner for NetSuite, today announced Full Contact, a new contact management NetSuite Application for the NetSuite SuiteCloud Computing Platform. The solution performs automatic caller recognition, remote logging, and other functions for mobile phones. Built using NetSuite’s SuiteCloud development platform, the new SuiteApp can help NetSuite customers increase productivity and improve customer service for sales and marketing representatives who use mobile phones.
The announcement was made today at SuiteWorld 2011, NetSuite’s inaugural conference designed for NetSuite customers, solution providers, independent software providers, developers and system integrators. SuiteWorld 2011 is being held in San Francisco.
NetSuite’s SuiteCloud is a comprehensive offering of on-demand products, development tools, and services designed to help customers and commercial software developers take advantage of the significant economic benefits of cloud computing. The complete SuiteCloud offering includes NetSuite’s multi-tenant, always-on SaaS infrastructure; the NetSuite Business Suite of applications for Accounting/ERP, CRM and Ecommerce; and comprehensive development tools to create cloud-based business applications on top of NetSuite.
“The integration of Full Contact with NetSuite provides an unbeatable solution for any business with staff working remotely or simply away from their PC,” says Andrew Peddie, Managing Director, First Hosted. “No longer is there a need to be disconnected from the full CRM system – it’s all there on the mobile handset.”
The solution gives users access to customer details 24-7 via a mobile phone. It lets them identify incoming calls prior to answering, and permits access to customer/prospect status details and log calls via the user’s mobile phone interface.
Working with NetSuite
The NetSuite Application gives users fully automatic and integrated contact management for NetSuite and NetSuite CRM from their mobile phone. It runs in the background of the mobile phone and displays customer information when the phone rings. Real-time information is collected from the user’s NetSuite account and shows in seconds. With a quick glance at the phone, a user is fully up-to-date with a sales situation, making it easier to give customers excellent service.
“Smartphones are becoming the new desktops,” says Guido Haarmans, Vice President of Developer Programs and Business Development at NetSuite. “NetSuite’s on-demand model makes customer information available to every connected device instantly and with Full Contact that data is now integrated with what smartphones can do as well: making phone calls.”
Visit www.suiteapp.com for more information about NetSuite applications.
NetSuite’s SuiteCloud is a comprehensive offering of cloud-based products, development tools and services designed to help customers and commercial software developers take advantage of the significant economic benefits of cloud computing. Based on NetSuite, the world’s most widely used cloud computing business management suite, SuiteCloud enables customers to run their core business operations in the cloud, and software developers to target new markets quickly with newly-created mission-critical applications built on top of mature and proven business processes. The complete SuiteCloud offering includes NetSuite’s multi-tenant, always-on SaaS infrastructure; the NetSuite Business Suite of applications (Accounting/ERP, CRM and Ecommerce); the NS-BOS Development Platform; the SuiteCloud Developer Network (SDN), a comprehensive developer program for Independent Software Vendors (ISVs); and SuiteApp.com, a single-source online marketplace where customers can find applications to meet specific business process or industry-specific needs. For more information on SuiteCloud, please visit http://www.netsuite.com/developers.
About First Hosted Ltd
First Hosted Ltd is a UK NetSuite Solution provider, recognised in 2010 for providing outstanding customer service and for introducing the most new clients.
First Hosted Ltd provides operational and software systems advice, consultancy, implementation, training and support. Utilising the award winning products NetSuite and NetSuite CRM, First Hosted Ltd helps organisations to improve performance and growth in a way not possible with conventional techniques. As a long established Certified NetSuite Solution Provider, First Hosted Ltd offers the best in NetSuite, Solutions, Services, Support and Training.
First Hosted Ltd is a member of NetSuite’s SuiteCloud Developer Network, a multi-tiered program that enables Independent Software Vendors (ISVs) to quickly go to market with on-demand business applications that leverage the power of NetSuite’s core business suite. For more information about the integrated solution, please visit http://www.suiteapp.com.
For further information about First Hosted Ltd please visit http://www.firsthosted.co.uk/
NetSuite, the NetSuite logo, SuiteBundler, SuiteCloud, Suitelets and SuiteScript are service-marks or trademarks of NetSuite Inc.
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