FHL has been named Oracle+NetSuite’s #1 solution partner for Europe, Middle East and Africa once again! This means that we’ve been awarded the accolade for a record sixth time. Such an achievement should not be underestimated, especially against a backdrop of an increasingly competitive market. So how have we done it?
Of course, we provide the very best technology available. Oracle+NetSuite remains the world’s most advanced and adaptable cloud solution for businesses everywhere. Everyone is always on the latest version and by helping a business to accommodate change with little or no IT knowledge, this delivers huge advantages. However, every Oracle+NetSuite provider is on a level playing field when it comes to the technology, so what’s FHL’s particular recipe for success? Why is FHL so adept at tailoring the NetSuite platform to meet the needs of the business – the so-called critical “last mile”?
Quite simply it’s our people! We’re recognised by mid-market organisations as trusted advisors for complex projects, but this hasn’t happened overnight. Ten years ago we started-out with just two people and we now have a team of over 50 experts. Yes, we work hard but it’s not just about putting in the hours.
At FHL, we are people-focused. We choose people who are enthusiastic and talented “do-ers” and who understand the importance of collaborative partnerships with our customers. We invest in apprentices and graduates and then train, nurture and mentor them throughout their careers with us.
The outcome is a highly-skilled team who understands what businesses require and the changes they need to make. A team who relates to business owners and leaders in both small and mid-sized organisations and who recognises the challenges organisations face and how the technology can be tailored to suit.
I have to admit that the secret to our success isn’t rocket science and yet too many solution providers don’t sufficiently invest in their people. We take it seriously, it’s part of our DNA and the results? Well! They speak for themselves!