Tag Archives: Success

FHL Cloud Solutions is Honoured with NetSuite EMEA Partner Award for a Seventh Time

29 May 2018 – FHL Cloud Solutions (FHL) was named NetSuite 2018 ‘Solution Provider Partner of the Year for EMEA for a seventh time at NetSuite’s SuiteWorld18 event in Las Vegas. FHL was also honoured with a NetSuite 5-Star Award.

Oracle NetSuite, one of the world’s leading providers of cloud-based financials / ERP, HR, Professional Services Automation (PSA) and Omnichannel commerce software suites, named FHL its leading partner for EMEA. No other provider has won the accolade as many times as FHL.

The award recognises FHL’s continued success in securing new clients, expanding its market share and delivering high-value subscriptions through its exemplary consulting and implementation services. The award is especially impressive as FHL has been through a period of significant change, which included becoming part of RSM UK in November 2017.

The team at FHL is one of the most accomplished in the industry and winning NetSuite’s Solution Provider Partner of the Year for EMEA again builds on that success,’ said Andrew Peddie, managing director, FHL Cloud Solutions.

Our year-on-year success is due to an extremely skilled team that understands the many challenges faced by businesses when sourcing a new business system. By working hand-in-hand with our clients to implement a NetSuite solution that’s perfectly suited to their needs, we ensure project targets are hit time and time again,’ continued Peddie.

FHL was also awarded NetSuite’s highest 5-star partner status at SuiteWorld18 for the fourth time, cementing the company’s leading position in Europe. Awarded to only a small number of partners worldwide, this accolade is given to NetSuite solution provider partners for sales revenue achievements.

Peddie adds, ‘It’s a fantastic accomplishment to be named amongst the top tier of NetSuite partners worldwide. As an elite cloud provider, we have no intention of standing still and look forward to continued growth and success.’

FHL Wins Two NetSuite Awards Ahead of 10th Anniversary

FHL has scooped two prestigious partner awards from NetSuite for acquiring the greatest number of new customers in 2016 and for generating the highest new customer revenue. These awards strengthen FHL’s position as the number one NetSuite partner across EMEA.

The presentation ceremony took place during the NetSuite Partner Day at Millbank Tower, London on 21 February 2017.

Andrew Peddie, Managing Director of FHL said, “These awards are a tremendous achievement that reflect FHL’s  ongoing success. We’ve invested heavily into making FHL a ‘best of breed’ NetSuite partner while ensuring customers are provided with first-rate services and support. We’re now reaping the benefits of this investment as we have the very best team and resources in place to support more and more organisations with their NetSuite implementations.”

“Winning these sought-after awards is a great way to mark our 10-year anniversary and is testament to the hard work, dedication, customer-centric approach and ‘can do’ attitude of the FHL team.”

Pictured: John Mackay, Head of Professional Services; Karl Savage, General Manager.

From Sage to NetSuite (in just 8 weeks!)

When Allied Insulators Managing Director Jon Knapper opted for a management buyout, he was faced with a challenge.

Could he find a cloud based software system to run his new venture?

Even if he could, would it be possible to migrate all his business information from Sage without interrupting the business?

Jon had just 8 weeks to accomplish this.

NetSuite solution provider FHL not only achieved this, they delivered:

  • 70% reduction in manual processes
  • 80% reduction in paperwork, filing and data entry
  • 100% cloud based solution

“Thanks to FHL, our day to day operation is extremely smooth” says Jon.

This Reels in Motion video production sums the project up nicely in under 3 minutes.

More videos soon…

IT Success = Psychology and Planning

Installing a new business system or switching from old legacy systems is always going to be a challenge. It has been referred to as the business equivalent of heart surgery.

Understandably, any organisation embarking on this wants to get it right, but is success all about software and technology? How much of a part does psychology play? And what about the need for careful planning?

Wanting to change and being prepared for change are not the same thing. Often, it is not just the system that is changing, most often, everything is changing, from the structure, organisation, roles and culture through to working methods. If the outcome is to be successful, there are a number of factors businesses must consider.

The fear of change
Uncertainty, loss of control and a fear of greater transparency of roles and information are some of the psychological barriers people face when embarking on new business system projects. It is natural for business owners to remain circumspect, perhaps based on previous experiences or “what if it all goes wrong?” scenarios. The danger here is that the fears create a self-fulfilling prophecy.

For many businesses these days, cloud-based solutions are most appropriate for their needs. Whilst it is good practice for a business owner to evaluate and manage risk, data security is commonly sensationalised to the point where fear of “hacking” and “cyber-crime” is irrational in the context of legitimate enterprise-class cloud business solutions. It can manifest itself as ‘fear of failure’ and stop the project before it starts!

So how can psychological barriers be overcome?
Change requires good leadership and significant change needs additional trust, support and confidence. A clear vision for the business needs to be well-communicated to key stakeholders if the project is to be navigated successfully.

Good research and frank discussion by business owners and (sometimes) key stakeholders is also important for addressing any potential psychological barriers before a project is attempted. Many technology firms are used to these situations and are available for face-to-face meetings with team members and customers where open dialogue and shared credentials help to lower barriers and engender trust.

By failing to prepare, you are preparing to fail
As well as the psychological considerations of change, there are also practical aspects too. By the very nature of the project, implementing a new business system is likely to impact every area of an operation. Risks as well as rewards are real, and proper preparation and planning is important. It is one thing to know that a business needs to change in order to flourish, quite another to achieve a state of readiness.

When preparing for a project, it is prudent to prepare well, especially as disagreements between stakeholders about how the business currently works, could work and should work in the future are common. Businesses much document as much as possible, from organisational structure, definition of roles and workflow (current and future) through to accounting codes, products and services for sale and contact lists. It’s a lot of work but most organisations start to benefit immediately.

Once the business is prepared for change, planning can take place.

“Diligence is the mother of good luck”
When running a successful business, taking on more work is always going to be a challenge so it is even more important to plan well, set realistic budgets for time and money and adopt an AGILE approach.

When researching technology solutions, the business needs to make sure the chosen solution has a strong pedigree and is suited to its needs both commercially and functionally. It also needs to be secure, scalable and future proof.

In addition, choosing an implementation partner needs to be carefully considered. This will be a collaborative exercise and so the business should expect good advice from the partner – it is not about being sold to! The partner’s track record and certifications need to be properly checked before a short list can be drawn-up of the top two or three – these will then need to be visited. A good partner will be helpful and constructive, will warn of the pitfalls and have no problem in suggesting customers that can provide references.

What does success look like?
Success can manifest itself in many forms and ‘what success looks like’ must be determined from the start of the project and then measured. For some, simply having all their data in one place is success, for others, it’s having an e-commerce site that is linked to inventory and accounting, or being able to get business information via the internet instead of driving to the office.

To achieve project success, addressing psychological barriers and being well-prepared for change are absolutely key, and yet these factors are all too often overlooked by businesses as they embark on their IT journey.


Andrew Peddie is MD of cloud solutions company, FHL. For more than a decade, the FHL team has utilised the NetSuite technology platform to transform business, working with small family-owned companies and global PLC’s. With experience of more than 150 projects, Andrew has experienced many of the common pitfalls that businesses experience when undergoing change.

Credit to Ambition Magazine

Link to original article: https://community.mbaworld.com/blog/b/weblog/posts/it-success-psychology-and-planning